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Quality Policy

At Promptly Health, our mission is to empower every patient and healthcare organization with real-world evidence through innovative, secure, and data-driven solutions.

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Quality Commitment

We are dedicated to delivering reliable, user-centric health analytics and research tools, built on the principles of patient-first design, data excellence, and ethical stewardship.

Our Quality Management System (QMS) supports our strategic direction and provides the framework for establishing, reviewing, and achieving quality objectives across all teams.

Key Principles

Patient-Centered Innovation

We design and deliver services that improve patient outcomes—never at the expense of quality or integrity.

Data Integrity & Standards

We harmonize and analyze diverse data—clinical, socio-economic, and patient-reported—within robust frameworks, complying with all applicable EU and international regulations.

Security & Privacy

We maintain best-in-class information security practices, including ISO/IEC 27001:2022 certification, to protect sensitive health data.

Transparent Collaboration

We build secure federated, patient-focused partnerships that respect data ownership.

Compliance & Continual Improvement

We commit to meeting customer, statutory, and regulatory requirements, and to continually improving our QMS through audits, reviews, and innovation.

Communication & Review

Communicated

to all employees through onboarding, training, and company-wide sessions.

Made available

to relevant external stakeholders.

Reviewed annually

by top management.